## How does the waitlist work?

Angie Kwan

Jul 24, 2026 10:06 AM

##### Activate the waitlist for your event

In order to activate the waitlist for your event, set a maximum capacity for your single event or for an individual session of your multi-session event. Once there is a capacity set, the waitlist will be activated for your event.

##### Joining the waitlist

When an event is full, employees will see that there are 0 spots left and a **Join waitlist** button on the event page. This button also appears in Slack event messages and the calendar description will update to indicate that the event is full.

Clicking **Join waitlist** on the event page or Slack, or **Yes** on calendar, will add employees to the waitlist.

##### Automatic waitlist release

If a confirmed guest cancels their spot or the event capacity is increased, waitlisted guests will be automatically added to the event on a first-come, first-serve basis.

They will receive a calendar invitation with a "Yes" status, as well as Slack and email notifications to let them know they're now confirmed for the event.

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##### Frequently asked questions

###### How do I include +1s in the waitlist?

Currently, there isn't a way to add +1 guests on Epoch. This means the waitlist will not account for +1 guests.

The best way to keep track of +1s is to create a questionnaire to ask guests how many +1s they are planning to bring. See responses on the insights page or CSV to add up the number of confirmed guests and their +1s to get a total guest count.

###### Can I set a capacity limit without enabling a waitlist?

Currently, Epoch **does not support disabling the waitlist** entirely. However, you can achieve the desired behaviour by using **Registration Cutoff**:

- Once registration cutoff is reached:

- No new guests can RSVP
  - Guests on the waitlist will **not be automatically added** if a spot opens

**Optional tip** : If your event uses questionnaires for things like food orders, you can also set a questionnaire cutoff to prevent updates after a certain time.

###### Is an event’s waitlist visible to other guests, and when should the waitlist tab appear?

Yes — the waitlist is intended to be visible to other guests on the event page. The waitlist tab in the guest list should appear for events that have a capacity limit set (not for unlimited-capacity events).

##### Want access to a beta feature?

Get in touch with our customer experience team. We'll reach out with next steps.